Coronavirus Service Information

Important changes to our services

Update: October 2020

Pre-booked emergency and essential appointments only

Due to increase demand for appointments we’ve decided to remove our drop in service. From October 2020 you MUST make a pre-booked appointment before attending our office.

Our staff are coordinating pre-booked appointments to ensure that we have a small number of people in our building at any one time.

Due to local lockdown restrictions we are currently offering emergency and essential appointments only.

What do we mean by emergency and essential?

An emergency appointment would be a situation where an individual would urgently need to access support and could not do this remotely. For example, where a situation at home has escalated and an individual needs to undertake an assessment to access refuge.

An essential appointment is where an individual is unable to access support remotely. This could be for a number of reasons including:

  • No wifi, mobile phone or other IT source
  • No private or safe space to be able to undertake an assessment or support
  • Where an individual is deemed high risk and face to face support is deemed essential
  • Where an individual is not engaging sufficiently in remote support and we have concerns about their safety or welfare
  • Where is it not appropriate to deliver support remotely, for example in the case of children and young people

Most of our staff will continue to work from home and the majority of support will continue to be offered remotely though telephone, Whatsapp, Skype and Zoom.

How to book

Speak to your key worker to book an appointment, or for new referrals please contact 01639 894864 /

Out of office hours you can reach @LiveFearFree ‘silently’ by text, email or live web chat:

What safety measures and precautions are in place at Thrive?

We understand that some people may be anxious or unsure about attending our office. We recognise that we have an important role to play to ensure that our operations are safe and that we slow the spread of the virus.

Over the last few months we have been working hard to ensure that we can open safely and follow social distancing guidance to give you peace of mind. Below is a list of the measures we have taken organisationally to ensure the safety, support and wellbeing of our staff and the people we support.

  • Fortunately our office and meeting rooms are spacious. As an extra precaution we’ve placed 2 metre markers on the floor as a guide for staff and visitors.
  • All appointments will take place in our large training room and meeting room. Seating has been positioned to ensure a safe 2 metre distance is maintained.
  • We have installed extra hand sanitizer stations at the main reception area and in all meeting rooms. NHS guidance on hand washing and hand sanitizing techniques are placed near all wash and sanitizing stations.
  • Our offices are cleaned daily, with extra care taken to clean high contact areas such as door handles.
  • Refreshments for visitors will be offered in disposable cups.
  • Where staff are unable to maintain 2 metre distance, we do have PPE including masks, aprons and gloves at our disposal.
  • Staff are monitoring their own health and following Government guidance if they experience possible coronavirus symptoms, no matter how mild.

How can you help us keep things safe?

  • Please come to your appointment on time, and let us know if you can’t make it.
  • Ensure that you maintain a 2m distance from other people during your visit.
  • Frequently clean and sanitize your hands using the hand wash basins and sanitizer provided.
  • ‘Catch it, Bin it, Kill it’ – if you cough or sneeze please use a tissue and place it immediately into a bin. Wash your hands afterwards.
  • Only bring children to an appointment where you absolutely have to.
  • Please monitor your own health and the health of others in your (extended) household. If you or someone you live with is experiencing coronavirus symptoms including a new continuous cough, a high temperature or anosmia (a loss of sense of smell or taste), please follow Government guidance and stay at home.
  • If you start to feel unwell during your appointment, please inform a member of staff and leave the premise immediately. Stay at home and follow Government guidance.


We will continually monitor this service and make further adjustments as and when required. We will also work to ensure that where best practice is identified, this is implemented within our service.

Regular updates on our services will be provided on our dedicated Coronavirus webpage and through our social media channels.

Thank you for your support.

Contact Us

Always call 999 in an emergency

Give us a call or email us:
01639 894864
Postal address:

PO BOX 20,
SA13 1AA

Send us a message: